folra

Support

Email us at zhanggongqing1314007@gmail.com — we reply within one business day.

Why did Folra remove a line from my plan?

Captions may only state facts you confirmed. If the AI wrote a number, superlative or claim that isn’t in your confirmed facts, it is replaced and the plan’s assumptions explain why.

A shot needs real footage but I can’t film it.

Open the shot and choose “Use photos instead”. The line becomes a neutral close-up and no action or performance claim remains.

How do I film on my phone?

Open the shot, choose “Film on my phone instead” and scan the code. The link only opens that shot and expires after 2 hours.

Why is a voice-over line silent?

Every line is checked word-for-word against your script. If the voice engine added or changed words, that line is left silent and the version note tells you which one.

Does Folra publish to social media?

No. You export the files (with suggested post text) or add the video to your Shopify product. Nothing is posted for you.

What happens when I uninstall?

Processing stops immediately and all your Folra data and files are deleted when Shopify sends the deletion request 48 hours later.